- Most-viewed topics
- What's new with Zion?
- What is Zion on HTC EXODUS?
- Why is the 12-word recovery phrase so important?
- What is Social Key Recovery and why use it?
- What happens to my crypto assets if I lose my HTC EXODUS 1?
- What kinds of currencies and tokens can I use with Zion Vault?
- How can I get crypto assets?
- What is segwit and why should I use it?
- How long will it take for my transaction to be confirmed?
- Does Zion store my personal information?
- How do I get collectibles in Zion with Opera?
- Why does Nodle request an extra signature?
- What are Zion-protected keys?
- What is DeFi?
- What is the Bitcoin.com Wallet?
- How is HTC EXODUS 1 different from other cryptocurrency hardware wallets?
- Is HTC EXODUS considered a cold wallet?
- What are the security features employed by HTC EXODUS 1?
- What is the Trusted Execution Environment?
- How is the private key generated and protected on HTC EXODUS 1?
- Does a full node let me mine bitcoin on my smartphone?
- Can I use my full node microSD card with several devices?
- Where can I find the specifications of the phone?
- Where can I buy the phone and how much is it?
- Is VAT included in the purchase price?
- Do I need to use cryptocurrency to purchase HTC EXODUS 1?
- Who can I contact for public relations or marketing related inquiries?
- Where can I get the latest information about the product?
- How does Qualcomm Quick Charge 3.0 work?
- How does the USB Type-C connector differ from the micro USB connector on my old phone?
- What can I do if my phone will not power on?
- How do I reboot the phone using hardware buttons?
- What can I do if my phone keeps rebooting or won't boot all the way to the Home screen?
- What should I do if my phone will not charge?
- Why does my battery drain so quickly?
- How do I save battery power?
- Why can't I unlock my phone with my face?
- Why can't I wake up or unlock my phone with my fingerprint?
- What can I do if I forgot my screen lock password, PIN, or pattern?
- How do I find or erase my phone with Find My Device?
- What is Smart Lock and how do I use it?
- Why won't my phone lock even when I've already set up a screen lock password?
- Why am I prompted to enter a password to decrypt my phone when I restart or turn it on?
- How do I copy or move files and folders to my storage card?
- How do I view the files and folders from my USB drive?
- How do I back up my photos and videos?
- How do I copy files between my phone and computer?
- I was using HTC Backup before. Why isn't HTC Backup available on my phone?
- Can I share media files to and from other phones using Wi-Fi Direct?
- Why is there noise when I use my previous HTC USB Type-C earphones on HTC EXODUS 1?
- Why doesn't my own digital 3.5mm headphone adapter work on my HTC phone?
- How do I play YouTube videos in the full 18:9 aspect ratio on HTC EXODUS 1?
- Motion Launch doesn't work. What should I do?
- What's the best way to use Sonic Zoom to get a clear, audible video recording of a distant subject?
- I think my microphone is broken. What should I do?
- Can I change the system font style and size on my phone?
- How do I set my favorite song or music as my ringtone?
- How do I turn off the shutter sound when I capture the screen?
- Photos appearing blurred? Here are some tips
- Why doesn't Google Assistant launch when I say, "OK Google"?
- Why are the apps on my phone crashing and force closing?
- How do I know if I've installed a malicious third-party app?
- How do I set the default SMS app?
- How do I enable developer options?
- Why can't I play WMA music files in Google Play Music?
- What should I do before I update the software of my phone?
- How do I get help on my phone when there's a problem?
- How do I test the audio, display, and other parts of my phone?
- Why is my phone acting sluggish and freezing?
- Why does my phone turn off by itself?
- What should I do if my phone gets too warm or hot?
- How do I restart my phone into Safe mode?
- Edge Sense is sometimes triggered when my phone is in a car kit or selfie stick. What should I do?
- Can I cut my micro SIM to a nano SIM so it can fit in my HTC device?
- How do I find the IMEI/MEID and serial number of my phone?
- How do I enable or disable a device administrator app?
- How do I turn off the vibration when I type on the TouchPal keyboard?
- There's recurring sound and vibration when I have unread notifications. How do I make it stop?
- HTC EXODUS 1 overview
- Inserting the nano SIM and microSD cards
- Using the protective case
- Charging the battery
- Switching the power on or off
- Setting up your phone for the first time
- Adding your social networks, email accounts, and more
- Setting up Face Unlock
- Fingerprint scanner
- Choosing which nano SIM card to use for your data connection
- Managing your nano SIM cards with Dual network manager
- Water and dust resistant
- Do's and don'ts with pressure-sensitive buttons
- What is Edge Sense?
- Setting up Edge Sense for the first time
- Do's and don'ts with Edge Sense
- Taking camera shots using Edge Sense
- Enabling the squeeze and hold gesture
- Changing the actions assigned to squeeze gestures
- Typing with your voice with Edge Sense
- Assigning another voice assistant app to Edge Sense
- Adjusting the squeeze force level
- Squeezing to perform actions in your apps
- Squeezing to unlock your phone with Face Unlock
- Edge Sense double-tap gesture
- Edge Sense holding gesture
- Turning Edge Sense on or off
- Opening Edge Launcher
- Adding apps, quick settings, and contacts
- Adjusting the Edge Launcher position
- Navigation Bar
- Using One-handed mode
- Ways to capture screenshots
- HTC Sense Home
- Sleep mode
- Lock screen
- Getting to know your settings
- Using Quick Settings
- Restarting HTC EXODUS 1 (Soft reset)
- Motion gestures
- Motion Launch
- Selecting, copying, and pasting text
- Entering text
- Getting help and troubleshooting
- What you can do with Zion
- Setting up your Vault for the first time
- Setting up Social Key Recovery
- Recovering your Vault
- Sending cryptocurrency or tokens
- Checking transaction history and market information
- Requesting and receiving payments
- Managing collectibles
- Helping a friend set up Social Key Recovery
- Buying and selling cryptocurrency using an exchange
- Setting up a bitcoin full node on HTC EXODUS 1
- Things to know about full node
- About bitcoin full nodes
- Adding or removing a widget panel
- Changing your main Home screen
- Setting your Home screen wallpaper
- Changing the default font size
- Launch bar
- Adding Home screen widgets
- Adding Home screen shortcuts
- Moving a Home screen item
- Removing a Home screen item
- Grouping apps on the widget panel and launch bar
- HTC Camera
- Choosing a capture mode
- Quickly adjusting the exposure of your photos
- Taking a photo
- Taking continuous camera shots
- Taking photos with the self-timer
- Tips for capturing better photos
- Using HDR Boost
- Taking photos in Bokeh mode
- Recording video with Sonic Zoom
- Recording video in 3D Audio or high resolution audio
- Adding stickers to your shots
Calls, Messages, and Contacts
- Making a call with Smart dial
- Dialing an extension number
- Keeping your phone number private
- Speed dial
- Calling a number in a message, email, or calendar event
- Receiving calls
- Emergency call
- What can I do during a call?
- Setting up a conference call
- Call History
- Switching between silent, vibrate, and normal modes
- Home dialing
Battery and Storage
- Freeing up storage space
- Types of storage
- Should I use the storage card as removable or internal storage?
- Setting up your storage card as internal storage
- Moving apps and data between the built-in storage and storage card
- Moving an app to or from the storage card
- Copying or moving files between the built-in storage and storage card
- Copying files between HTC EXODUS 1 and your computer
- Unmounting the storage card
Backup, Transfer, and Reset
Why does my phone turn off by itself?
Check if the phone is in Sleep mode
First, check if the phone is actually powered off by pressing the POWER button. If the screen immediately returns to the same screen as before, then the phone did not power off. The screen automatically turns off after a certain period of time, which is normal. To adjust how long the screen stays on, go to
Settings, and then do one of the following:
- Tap Display & gestures.
- Tap Display, gestures & buttons.
- Tap Display.
- Tap Advanced > Screen timeout.
- Choose the duration of inactivity before the screen automatically turns off.
Charge the battery
Find the app causing the issue
- Uninstall any task manager or battery saver apps.
- Check if the phone only powers itself off when using a specific app or when performing a certain task.
- Make sure all of your apps are up to date in the Google Play Store app.
- Uninstall apps that were installed shortly before the issue began.
Update your phone's software
If the issue is not being caused by an app, check for updates to your phone's software and if an update is available, download and install it.
- Go to Settings.
, search for
Software updates, and then tap it in the search results.
Note: In certain phone models, you may need to search for System update.
- Tap Check now.
Check if the phone is unusually warm or hot
To prevent the phone from powering off due to high temperatures:
- Avoid using the phone in direct sunlight and excessively hot environments for any length of time.
- Avoid using apps that require a lot of processor or video power for long periods of time.
- If the phone gets hot while charging, disconnect it from the charger and close all running apps, then allow the phone to cool before resuming charging.
- Use an HTC-branded charger and charging cable. Third-party chargers and cables may not work correctly and could cause your phone to heat up while charging.
Perform a factory reset through Settings
- A factory reset will erase all data, media, and files from the phone storage. You'll lose them and won't be able to restore them if you didn't sync or back them up before. Make sure you've backed up all important information and files before you proceed.
- Make sure the phone is charged to at least 35% before performing the reset, or is connected to an HTC charger and is actively charging.
- Make sure you know your
Google Account name and password. You'll need them to unlock your phone after the factory reset.
In phones with Android 5 or higher, Device Protection may be enabled, which means that after the factory reset, you'll need to sign in using the same Google Account that was logged into your phone. If you forgot your Google Account password, use your computer web browser and go to www.google.com/accounts/recovery to reset your password first.
To perform a factory reset:
- Go to Settings.
Do one of the following:
- Tap System > Reset options.
- Tap Backup & reset.
Erase all data (factory reset), and then tap
Note: You may need to scroll all the way down to read everything on the screen and enable the Reset phone button.
- If you have a security lock on the phone, you need to enter your security credentials before you can proceed.
Erase eveything or tap
OK when prompted.
The phone will reboot and reset.