How do I restart my phone into Safe mode?

Sometimes, a third-party app may cause your phone to lag, malfunction, or freeze. In Safe mode, all third-party app activities are temporarily deactivated. If your phone functions as it should while in Safe mode, then the problem is caused by a third-party app and is unlikely a hardware issue.
  1. Press and hold the POWER button. Then press and hold Power off until the Reboot to safe mode prompt appears. Tap OK. Your phone will restart and you should see Safe mode at the lower portion of the screen.
  2. Test your phone to see if Safe mode resolves the issue. If yes, uninstall a recently-downloaded app that might be causing the problem.
  3. To switch back to Normal mode, turn off your phone, and then turn it back on again.

Was this information helpful?

Thank you! Your feedback helps others to see the most helpful information.