Getting help and troubleshooting

Want some quick guidance on your phone?

Check out the friendly walkthroughs and the FAQs in the Help app to learn how to use your phone.
  • When you see a Help tile in HTC BlinkFeed, just tap the tile to know more about the tip.
  • From the Home screen, swipe up and then find and tap Help.

    You can then tap Search help articles & videos, and enter what you're looking for. Or you can tap Drawer icon to browse how-tos, FAQs, and more.

Note: If HTC Help is not preinstalled on your phone, you can download it from Google Play Store.

Having hardware or connection problems?

Before calling for support, you can first use the Help app to troubleshoot or perform diagnostics on your phone. This helps you in finding the problem cause, and in determining whether you can resolve the problem or you need to call for support.
  1. From the Home screen, swipe up and then find and tap Help.
  2. On the Help screen, tap Drawer icon and then tap Troubleshooting or Diagnostics tools to use a troubleshooting wizard to check the basic hardware functions.
  3. You can also tap Software updates to check for new software updates if available. Software updates may contain bug fixes and feature improvements.

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